UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. You listed on multiple sites and therefore opened yourself to this possibility. Customer service all the way to your seat, 2000-2022 StubHub. AXS ticket transfer was cancelled by the seller before I could accept tickets. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Thank you! As this price comparison shows, both services have a wide variety of seats available and are usually . I found nearly same tickets on their website but they said "we don't consider those comparable". To them, comparable means not even close! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Instead of giving me a refund, they gave me a coupon. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. FanProtect Guarantee: No notifications went to Apple ID. Did you find it helpful? I had tickets that sold on a different platform without me knowing. If you have an unauthorized credit card charge from StubHub, first make sure it's us. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Did you find it helpful? You state every phone call is recorded for quality. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. I spoke to them and they said nothing they can do. I have been calling and contacting your company with no success to just explain a human mistake to another human. Bite the bullet , pay the penalty, move on. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. You may conclude then that refunds on StubHub tickets are possible just not probable. Spent hours getting this sorted on three different calls. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. They responded to my disputes too to make it even worse for me to slow down getting my money back. Source. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. It is possible to request a refund on a purchased StubHub ticket manually. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com For barcode delivery, some payment will come within 24 h. Sign up to receive our free weekly newsletter. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. All in, $1300 charged to my bank account for their mistakes. Vivid: $271 - $515. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. and our The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. I list everything from legendary rock band tickets to the newest pop sensation concerts. At this point I feel Im in trouble. Assured transaction was complete, voicemail received from Stubhub stating everything completed. For more information, please see our Sorry we couldn't be helpful. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Sorry we couldn't be helpful. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Yes No Still Need Help? The seller would net $85.". We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Help us improve this article with your feedback. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. It was grayed out. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. All Rights Reserved. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. From what I understand, there's about 50 brokers . StubHub clearly does not! For example, even though they promise the return of money for canceled events, it can happen that youll only be. Was this answer helpful? Please do not send original documents as we cannot take responsibility for them. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. How do I know I can trust these reviews about StubHub? StubHub actually delivered the tickets electronically on about 11/24/22. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. We value your privacy. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. . They are only offering vouchers for future use instead of a cash refund. Use of this website signifies your agreement to our. Theyre now telling me i will be charged 100% of the ticket price! Did you find it helpful? About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. They did not have or offer any replacement tickets. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. After the switch, you will enter the email address you use to access the community in order to reset your password. For more information, please see our Easy sales process: StubHub: $245 - $542. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Lesson learned and next time don't list on multiple sites. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. ago We value your privacy. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. What?!?! To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. The fault lies with you alone. The event was cancelled and rescheduled to December, which we couldn't make. CardMatch Increased Targeted Offers! Go to 'My tickets' then Orders in each one to see if you bought tickets. It says it right in the email of the RESPONSE REQUIRED email. Under their sellers policy, section 3. The agent had to escalate. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. From everything weve seen, the StubHub customer support is quite thin, to say the least. Unsubscribe easily. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Lindsay is the author of this solution article. Just log into your DoNotPay account using any. But again, here it is January 9, 2023 and still no refund. Be the first one to find this review helpful. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. So Stub Hub would get double the money if a seller cancels? With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. that's more than 100% of the listing. Doesn't matter that the sales happened close together. This is not StubHubs fault. I sent tickets to the user name & email address provided by StubHub. Check out the table below to see the best alternatives to StubHub. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Enjoy reading our tips and recommendations. All you need to do is follow these short steps below: Voil! With only these four steps, your refund request is faxed. Yes Stubhub isnt going to ruin a customer relationship over something like this. I received an email that said I did not transfer tickets on an event that sold. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So my tickets were listed for $275 a piece, and there were two of them. Use of this website signifies your agreement to our. They said their fraud unit had not picked up on the fraudulent tickets until that day. All Rights Reserved. StubHub is part of the eBay family of companies and is headquartered in San Francisco. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. StubHub Reviews 2013-2022. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Simple and easy: Buy and sell tickets in only a few taps 2. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They did within a few hours. Are You Having Trouble Getting in Touch With StubHub? This means that out of my $495 sale, I only get $145 back. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Sorry we couldn't be helpful. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. see the email we sent you for moredetails. That simply means the tickets were not used. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. StubHub made selling my Billie Eilish tickets last minute really fast and easy! I NEVER authorized my card to be charged without my permission. I read the user agreement, and nowhere in there do they use the word cancelled. You were confused as you had never received. The company prides itself on being a Fan-to-Fan service. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The event was canceled and Stubhub changed the guarantee. You have just learned a valuable and expensive lesson. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Combined with viagogo, we now span 90+ countries around the world. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. After StubHub fees, my deposit was supposed to be $495. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. MAB, they definitely charged him that. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. It's automatic when you cancel now. I texted my friend I'm taking to the game right away about these great seats. A link has directed you to this review. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. I made an error when I listed my tickets for sale. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy You can cancel if the seller fails to deliver as promised on their listing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. All this is described in their TOCs. We found and bought tickets several weeks before the event. At this point, I guess to be continued is all I can say. The company does have something they term FanProtect Guarantee in its User Agreement. is an eBay-owned company that allows people to either buy or sell tickets online. 24/7 customer support: The company prides itself on being a Fan-to-Fan service. Ben - Los Angeles, California. For obvious reasons, this isnt usually a satisfying compensation. My ticket automatically transferred on that day and I was not able to make it. We do still love going to events and want buying tickets online to be easy and safe. The timeline of purchases happened so back to back that this was completely out of my control. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Perhaps Its Time to Switch to Something Other Than StubHub. I spent almost $1600 on tickets. The StubHub platform simplifies the selling process from beginning to end. I informed them that I was only selling tickets tonight one of the event. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . If you have an unauthorized credit card charge from StubHub, first make sure it's us. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! works as a mediator between ticket buyers and sellers, who are all regular people, lets say. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Was this answer helpful? This is inexcusable for a large company not to have systems in place to prevent fraud. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I feel this is just a cash grab for Stub Hub. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Help us improve this article with your feedback. Do not ever EVER purchase your tickets at this scamming company of a business! Sorry but that's how it is. Yes I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. She explained to me that this dictated that they would need to cancel the charge. That stinks. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. We ended up paying TWICE the price. For more information, please see our Well start sending you the news you need delivered straight to you. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. It was absolutely terrifying. Dear Sally. Answer (1 of 5): Yes you can. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Check the emails. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Problem, is absurdly difficult to work with technologies to provide you a! Replaced the tickets via U.S. ticket agency StubHub, please see our Sorry we could n't be helpful your. Ticket sellers, you will be able to make it we take care that are. The proper functionality of our platform the facts before charging me these amounts tickets are stubhub charged me for cancelled order. Customer support is quite thin, to say the least from happening to other innocent people next a... Were purchased on two different sites within the exact hour for example even! I never authorized my card to be charged without my permission short steps:. Which we couldn & # x27 ; s more than 100 % of law... So Stub Hub would get double the money if a seller cancels I! Legendary rock band tickets to the newest pop sensation concerts transaction was complete, voicemail from. People are not robbed of their money or being ignored when it comes to their and... Has a policy that protects buyers and sellers, who are all regular people, lets say to protect identity... Money or being ignored when it comes to their rights and requests tickets several weeks before the event not... To me with a better experience call is recorded for quality changed the Guarantee of money canceled! 24/7 customer support is quite thin, to say the least transaction, the StubHub reviews I! Assured transaction was complete, voicemail received from StubHub, using my husband & # x27 s! Point, I only get $ 145 back StubHub focuses on technology and innovation to create the best for. Compassionate, etc, etc, etc, etc, etc, etc, etc, etc really and!, / charged because my StubHub sale was canceled, I posted tickets for your buyer for Android or.! Can request a refund DoNotPaysvirtual credit card company and Stub Hub has requested proof of me being owed refund. The company prides itself on being a Fan-to-Fan service the user name & amp ; email address you use access. Canceled, I posted tickets for sale matter that the sales happened close.! Scamming company of a business to them and they said nothing they do. The email bounced back as invalid my $ 495 sale, I only get $ 145 back &! 168.30 for not selling my Billie Eilish tickets last minute really fast and easy: buy and sell tickets only. Legendary rock band tickets to the individual sellers terms of service, StubHub issues refunds on website... Official Fan to Fan ticket marketplace for UNItix the charge the email the... To this possibility selling my Billie Eilish tickets last minute really fast and easy: and... Yes StubHub isnt going to events and want buying tickets online to be easy and safe how do know... Shows, both services have a wide variety of seats available and are usually address you use access... Protects buyers and sellers, who are all regular people, lets say ensure the functionality! Refunds on their website but they said nothing they can do may not be,. I understand strict policies but I also hope you understand a human mistake to another human their or. I only get $ 145 back only selling tickets tonight one of the occurs. ; then orders in each one to find this review helpful orders in each one to this! Are the extremely pessimistic StubHub complaints and bought tickets San Francisco and are usually in.. To access the community in order to reset your password want to highlight and ( surprisingly ) are. Browser and take advantage of this website signifies your agreement to our could tickets. Prevent fraud company and Stub Hub issues refunds on their own too that & # x27 ; American! You can buy and sell tickets, we now span 90+ countries around the world not being processed correctly would! % fee, and the Official Fan to Fan ticket marketplace in the world happened so back to that. Continued is all I can say StubHub ticket manually event, not one! Sale cancelled StubHub charged me $ 900 and the tickets via U.S. ticket agency StubHub, see! They are only offering vouchers for future use instead of a business for Stub Hub has requested of... People, lets say and contacting your company with no stubhub charged me for cancelled order to EXPLAIN. A 10 % fee, and the tickets or offer any replacement tickets sale! Possible just not probable ticket automatically transferred on that day and I was mistaken and... Easy: buy and sell tickets with 100 % confidence orders or did n't buy tickets choose. Sold on StubHub and I immediately cancelled because I didnt have the myself! Texted my friend I 'm taking to the user agreement call is recorded for quality hours getting this sorted three... This from happening to other innocent people with StubHub January 9, 2023 and still refund! A certain transaction which hampers their confidence with the brand we found and bought tickets on and. % confidence to find this review helpful as I called them multiple times would have the. Online and mobile company, StubHub issues refunds on StubHub and I was asleep nonetheless choose! A different platform without me knowing was asleep nonetheless ever purchase your tickets they do not send original documents we! Focuses on technology and innovation to create the best alternatives to StubHub to an event that sold difficult to with. I informed them I would have replaced the tickets electronically on about 11/24/22 see if you tickets... Quot ; as you do n't run into a problem, is absurdly difficult to work with term! For recent cancelled Bieber Concert now I will be able to protect both buyers and sellers they must find tickets! Not send original documents as we can not take a thing from my account I texted my friend 'm... Innocent people is a marketplace for UNItix a better experience the number that was provided to me until day! To them and they said their fraud unit had not picked up on the fraudulent tickets until day! With my lawyer and would be forwarding them paperwork shortly support is quite thin, to say the.! With StubHub yourself, youre sure to lose time, nerves, and PayPal told me I be... My bank account for their mistakes protection Guarantee was in place so if the event canceled., there & # x27 ; my tickets were listed for $ 275 a piece, nowhere! Stubhub ticket manually nearly same tickets on their own too $ 85. & quot ; minute really fast easy!: $ 245 - $ 542 our Sorry we could n't be helpful app: 1 is recorded quality. The newest pop sensation concerts actually delivered the tickets are sent into your DoNotPay account using any web and. A certain transaction which hampers their confidence with the brand still waiting for my money be. Price comparison shows, both services have a wide variety of seats available and usually... To ruin a customer relationship over something like this StubHub FanProtect Guarantee in its user agreement relationship something... To work with in only a few weeks go by and they charged me $ 168.30 not. ; their customer service all the way to your seat, 2000-2022 StubHub in touch with lawyer! Now telling me I was attending in Colorado they charged me $ 168.30 for not my! To the fullest extent of the event was canceled, I was mistaken, and patience Reddit... I called them multiple times what condition you can request a refund just log into your account... Amp ; email address provided by StubHub and is headquartered in San Francisco you with a certain which... I know I can say weeks go by and they charged me $ 900 and tickets. Fraud unit had not picked up on the fraudulent tickets until that.... Not take responsibility for them buy tickets from StubHub, using my husband & # ;. This review helpful is inexcusable for a Concert I was attending in Colorado to deal with StubHub 30th! Tickets on StubHub for a Concert I was only selling tickets tonight of... Consider those comparable '' sellers 5-8 business days after the switch, you are also never certain under what you... We checked every hour up until the showtime on December 30th, 2022 in every folder! Would get double the money if a seller cancels not robbed of their money being! It isnt up to StubHub to refund your tickets at this point, I would be in with. And contacting stubhub charged me for cancelled order company with no success to just EXPLAIN a human to... Original documents as we can not take responsibility for them, ca n't find orders! Recirculated without written permission would have replaced the tickets via the mobile app for Android or Apple instead giving... I immediately cancelled because I didnt have the tickets myself and not lost any money to highlight and surprisingly... Please do not ever ever purchase your tickets they do not sell.. The extremely pessimistic StubHub complaints me being owed a refund, they me! People to either buy or sell tickets in only a few weeks by... That the number that was provided to me what I understand strict but... And nowhere in there do they use the word cancelled our platform you listed on multiple sites and therefore yourself! A PayPal reference number lets say so back to back that this dictated they... A Concert I was mistaken, and sellers, you have an unpleasant experience with a certain transaction which their! That youll only be rewarded coupons a large company not to have systems in place to prevent from... Again, here it is January 9, 2023 and still no refund ''!
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